FAQ

Bettar Play cushions are safe, comfortable and innovative multipurpose modular cushions designed to fit every household. Each set is specifically engineered to fit any single (90x190cm) and super single (106x190cm) size bed and bed sheet to allow for versatile use and easy integration into any bedroom or playroom. These cushions are not only a fun addition to your child's playtime to encourage creativity and imagination, it can also be converted into a daybed and kept away in seconds, making it compact and convenient for any home.

Our cushions are designed for everyone including kids! Whether you are a bachelor or bachelorette living alone, a newlywed with a couple of furkids or a family with babies and teenagers, Bettar Play cushions have something to offer everyone from playing to relaxing.

Bettar Play cushions are crafted from high-quality, non-toxic materials that prioritize both safety and durability. The fabric is OEKO-TEX STANDARD 100 certified and SGS tested. It is a double layer, water resistant fabric purposely selected to give you the best experience. The core CertiPUR-US® certified and ECO INSTITUT certified HIGH Density Polyurethane Foam and 100% natural latex for the ultimate durable support and comfort.

Safe For Babies

Soft But Strong

Easy To Clean

Highly Durable

Stain resistant

Water-resistant

Scratch resistant

Non-Skid

Highly Durable

OEKO-TEX STANDARD 100 certified

CertiPUR-US® certified

ECO INSTITUT certified

SGS tested

Yes, Bettar Play cushions are designed with the safety of babies and young children in mind. They are free from harmful chemicals and meet all necessary safety certifications, ensuring that they are safe for babies to play on and around. The soft, cushioned design helps to protect against bumps and falls, providing a secure environment for your little one to explore.

A set of Bettar Play cushions comes in a total of 8 pieces and in 3 sizes. 4 pieces of L size cushions, 2 pieces of M long size cushions and 2 pieces of short S size cushions.

Each piece dimensions,

• L size cushion - 90 x 47.5 x 12cm
• M Long size cushion - 95 x 16 x 12cm
• S Short size cushion - 47.5 x 16 x 12cm

When stacked together, the set has an approximate size of 90x47.5x60cm.

Yes, Bettar Play offers 4 beautiful colors to suit any décor or preference. We understand that everyone and every space is unique, which is why we provide options to mix and match to your style.

Additionally, we offer custom-made sizes upon request, ensuring that you can get the perfect fit for your bed or play area. Kindly contact us for a quotation.

Bettar Play stands out for its focus on versatility, quality and safety. Our cushions are designed to be more than just play mats; they are compatible with any standard single (90 x 190cm) and super single (106 x 190cm) beds, and Bettar Play cushions are the first in the market to use 100% natural latex for added comfort and we are commitment to using the best materials set us apart from other options on the market.

Bettar Play cushions offer numerous benefits.

• Compact design for easy storage
• Modular multipurpose design to use as an extra bed for daytime use or for guests
• Made for everyone from pregnant mothers, newborn babies, young toddlers and even the elderly
• Color options to mix and match to your style
• Open-ended play to encourage physical activity and exploration
• Fosters creativity and imagination to build and play
• Helps support baby`s development and milestones from crawling, pull to stand or cruising along the cushions
• Soft and gentle on skin, cushioned play area
• Anti-skidding to ensure safer play

Yes, Bettar Play cushions are designed to be compatible with any standard single, super single or king bed sizes. Whether you have a toddler bed or a larger bed, Bettar Play cushion can be easily pieced together as a mattress for the ultimate relaxing comfort and support. King size beds will require 2 sets of Bettar Play cushions.

Absolutely. The modular design of Bettar Play cushions makes them perfect for small spaces. You can configure the cushions to fit your available space, creating a play area that maximizes fun while minimizing footprint. This makes Bettar Play cushions an excellent choice for apartments, small bedrooms, or any area where space.

If you have a larger space to fill, you may consider getting more than 1 set of Bettar Play cushions to suit your room.

Yes, Bettar Play cushions are purposely designed with ease of cleaning in mind. Whether used with babies or pets, the removable, machine-washable covers make it simple to keep the cushions clean and hygienic. The fabric is also water-resistant and easy to spot clean with water anytime! This feature is especially important for maintaining a clean play environment.

Bettar Play cushions are built to last. With proper care and maintenance, they can provide years of safe, comfortable play for your child. The durable materials and core construction ensure that the cushions can withstand the rigors of daily play and retain their shape and support over time.

Bettar Play cushions are suitable for everyone! From adults who need an extra bed for visiting guests, pregnant mothers who need a floor bed for prenatal massage to crawling babies, playful toddlers and beyond.

The soft, cushioned yet supportive design provides a safe and comfortable play and rest environment, while the versatility and durability ensure that everyone including pets can get the most out of Bettar Play cushions!

No, Bettar Play cushions are primarily designed for indoor use. It is not advisable to expose the cushions to extreme weather due to the 100% natural latex.It is important to keep the cushions away from heat and direct sunlight to maintain their quality and longevity.

To keep your Bettar Play cushions in good condition, regularly vacuuming the fabric is recommended.

When required, you may remove and wash the covers according to its washing instructions. Avoid exposing them to heat and direct sunlight for extended periods. And do not soak the product in water for prolonged time.

By following these simple care instructions, you can ensure that your Bettar Play cushions remain a safe and enjoyable part of your home for years to come.

Placing an order is simple and convenient. Just select the products you desire, add to cart and proceed to checkout.

View cart and proceed to check out as our user-friendly platform will guide you through the process, ensuring a smooth and secure transaction.

All Bettar Play sets are on a pre-order basis and there is no ready stock. This allows for us to make the product specifically to your unique color combination and provide you with a newly made product every time.

Estimated 5-15 working days. The duration of a pre-order varies depending on the manufacturing schedules. We strive to provide an estimated arrival time for pre-ordered items.

Once your pre-ordered cushions are ready, they will be shipped to you promptly, and you'll receive a notification with tracking information.

No, there is no minimum order quantity required. You can order as many or as few Bettar Play cushions sets as you need to match your space perfectly.

We accept a variety of payment methods to make your purchase as convenient as possible. This includes major credit cards, PayPal, and other popular online payment platforms.

You can choose from the complete list of accepted payment methods at checkout on our online store.

No, there is no minimum order quantity required. You can order as many or as few Bettar Play cushions sets as you need to match your space perfectly.

Yes, we welcome international orders. Please note that international shipping rates, taxes and delivery times may vary.

International orders have to be made manually at the moment, please contact us to place an international order.

Shipping costs are calculated based on the destination and the size of your order. We strive to offer competitive shipping rates and often provide free shipping for orders over a certain amount.

You can view the exact shipping cost for your order during checkout.

Delivery times can vary depending on your location and the shipping method selected at checkout. We provide estimated delivery times on our website, and once your order is shipped, you will receive a notification with tracking information. Typically, you can expect to receive your Bettar Play cushions within a few business days to a couple of weeks, depending on your location.

Yes, you can track your order. Once your Bettar Play cushions are dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the progress of your delivery right to your doorstep.

Bettar Play cushions are shipped vacuum-packed and in box to keep the cushions clean and reduce the carbon footprint of transportation. This innovative packaging also ensures that your cushions arrive in pristine condition. Once you receive your box, carefully open it and follow the instructions to allow the cushions to expand to their full size.

Yes, we are excited to offer international shipping for our customers around the world. We want to bring the joy and safety of Bettar Play cushions to every household. Please note that shipping rates, taxes and delivery times may vary depending on your location. At the moment international shipping is done manually, please contact us to place an international order.

The cost of international shipping can vary significantly depending on several factors, including the destination country, the size and weight of the package, and the chosen shipping method. To provide you with the most accurate shipping cost, we calculate these fees based on the specific details of your order. This ensures that you are charged a fair and competitive rate for international delivery. Please note that international shipping fees, including any additional costs such as customs duties and taxes, are the responsibility of the buyer. The buyer is responsible for any customs fees, duties, or taxes applied to international shipments. These additional charges for customs clearance are beyond our control and are not included in the shipping cost. We recommend contacting your local customs office for more information regarding these potential charges.

Our return policy is designed to ensure your satisfaction with Bettar Play kids modular cushions. If you're not completely happy with your purchase, you can return it within 14 days of dispatch. Simply contact us to initiate the return process. Upon receiving and inspecting the returned goods, we will issue a refund for the returned items less restocking fees and excluding any shipping costs. Please note that used products cannot be returned for hygiene reasons, unless mutually agreed upon.

Bettar Play charges a 10% restocking fee. This fee is intended to cover the costs associated with processing the return, inspecting the item, and preparing it for resale, including repackaging and restoring the product to its original condition if necessary.

To return or exchange a product, please contact us within 14 days of dispatch. Include your order information and let us know whether you're seeking a return or an exchange. For returns, we will guide you through the process and provide you with the necessary details for shipping the product back to us. Upon receiving and inspecting the returned goods, we will process your refund or exchange as requested. Please be informed that the buyer is responsible for any delivery or shipping fees incurred to return the goods to Bettar Play. Upon a successful return, we will refund the cost of the goods returned less restocking fee and excluding any shipping costs.

If you need to change your order, please contact us as soon as possible. Include your Order Acknowledgment or order number and specify the changes you wish to make. We will do our best to accommodate your request, provided your order has not yet been dispatched.

Yes, you can cancel your order before it has been dispatched. To cancel, please notify us in writing as soon as possible. Include your Order Acknowledgment or order number and specify that you wish to cancel your order. Upon a successful cancellation, we will provide a full refund based on the order amount. Please note that once an order is dispatched, it cannot be canceled.

Bettar Play kids modular cushions come with a comprehensive 2-Year Limited Warranty that covers manufacturing defects, ensuring your purchase is protected against any issues that may arise due to faulty materials or workmanship. This warranty is in line with international manufacturing guidelines, providing you with peace of mind about the quality and durability of your Bettar Play cushions.

To make a warranty claim for your Bettar Play cushions, please contact our customer support team and include your proof of purchase and detailed information about the issue you're experiencing. Our team will evaluate your claim and guide you through the process of either repairing the defective product or replacing it with the same or a comparable item, depending on availability and at our discretion. Please note that you may be responsible for transportation costs for repairs, and all terms are void if unauthorized repair work has been done.

While Bettar Play is committed to providing high-quality, comfortable cushions that meet international manufacturing standards, the warranty does not cover personal comfort preferences such as the cushions being too soft or too hard. The warranty specifically addresses manufacturing faults and does not guarantee fun, comfort, or sleeping satisfaction, as these are subjective experiences that can vary from person to person.

Yes, upon receiving your Bettar Play cushions, there will be a booklet to guide you on the opening and maintenance care for the product. These guides include instructions on how to care for the cushions, what to expect in terms of normal wear and tear, and how to address any issues that may arise. You can find these resources on our website or by contacting our customer support team.

You can contact Bettar Play's customer support team via email at info[at]bettarplay.com. Our team is dedicated to providing you with the assistance you need, whether you have questions about your purchase, need help with a warranty claim, or require guidance on the care and maintenance of your cushions.

Our customer service team is available during regular business hours. For the most accurate and up-to-date information regarding our customer service hours, please visit our website or contact us directly. We strive to provide timely responses and assistance to ensure your satisfaction with our products and services.

Bettar Play is committed to providing prompt customer service. You can expect a response to your inquiry within 24-48 hours during regular business days. In the case of weekends or holidays, there may be a slight delay, but we will get back to you as soon as possible.