Shipping Policy
Delivery Information
Welcome to our Delivery Terms, which outline the conditions for delivering goods purchased from our Website to you, the buyer.
Delivery Details
Goods will be delivered to the address you provide during the order process. We may use third-party service providers for delivery but remain responsible for ensuring your goods are delivered.
Changes to Delivery Terms
We reserve the right to modify these Delivery Terms at any time. Changes will apply to all new deliveries placed after the update is posted on our Website. Please review the Delivery Terms before each new delivery, as changes may have occurred since your last visit.
Delivery Fees
The delivery fee for your order will typically be as stated at the time of purchase on the Website. This fee may be based on your postcode, the weight, size, nature, and value of your goods. For more information on delivery fees, please see our Shipping and Delivery section.
Delivery Process
After placing your order online, you will receive an Order Acknowledgement email. Once your order is dispatched, you will receive a Confirmation of Dispatch email, including tracking information. A signature may be required upon delivery, and the recipient must be an adult capable of accepting the delivery on your behalf.
Delivery Arrangements
Goods will be delivered to the address specified by you during the online order process. The location must be within Malaysia and within our pre-defined delivery areas, accessible by road. Ensuring we can deliver to the provided address is your responsibility. We will not be liable for any delivery delays due to your actions or omissions.
Delivery Dates
Delivery dates are estimates only. While we aim to meet these dates, actual delivery times may vary. We strive to deliver your order within 21 days, depending on stock availability and your location, and will deliver within 30 days unless otherwise agreed.
Delivery Schedule
Delivery schedule is based on the third party delivery partners and their operation hours, typically the delivery hours are from Monday to Saturday, between 9am and 6pm, to the point of entry at the delivery address. The time of delivery may vary depending on the courier company’s schedule.
Ownership and Risk
Once goods are delivered to you or your representative, ownership transfers to you, and you assume all risk for the goods.
Damaged, Missing, or Incorrect Goods
Inspect your goods upon receipt, checking packaging and the number of packages. If there is obvious damage or items are missing or incorrect, note this on the delivery document. We will reorder missing items and replace damaged or incorrect items at no additional cost. Report any issues within a reasonable time after receiving your goods.
Faulty or Damaged Goods
If goods received are faulty or damaged, notify us within 7 days of delivery by emailing info[at]bettarplay.com. Retain damaged items for inspection. If you dispose of damaged items before we can inspect them, it may affect your replacement claim.
Liability
We are not responsible for delivery delays due to unforeseen circumstances beyond our control. We are not liable for any loss of profit, revenue, data, anticipated savings, business interruption, or damage to reputation.
Home Delivery Services
For Home Delivery Services, we are not responsible for repairing pre-existing faults or damage to your property. These services are for domestic and private use only, not for commercial or resale purposes.
For Home Delivery Services, we are not responsible for repairing pre-existing faults or damage to your property. These services are for domestic and private use only, not for commercial or resale purposes.
Welcome to our Delivery Terms, which outline the conditions for delivering goods purchased from our Website to you, the buyer.
Delivery Details
Goods will be delivered to the address you provide during the order process. We may use third-party service providers for delivery but remain responsible for ensuring your goods are delivered.
Changes to Delivery Terms
We reserve the right to modify these Delivery Terms at any time. Changes will apply to all new deliveries placed after the update is posted on our Website. Please review the Delivery Terms before each new delivery, as changes may have occurred since your last visit.
Delivery Fees
The delivery fee for your order will typically be as stated at the time of purchase on the Website. This fee may be based on your postcode, the weight, size, nature, and value of your goods. For more information on delivery fees, please see our Shipping and Delivery section.
Delivery Process
After placing your order online, you will receive an Order Acknowledgement email. Once your order is dispatched, you will receive a Confirmation of Dispatch email, including tracking information. A signature may be required upon delivery, and the recipient must be an adult capable of accepting the delivery on your behalf.
Delivery Arrangements
Goods will be delivered to the address specified by you during the online order process. The location must be within Malaysia and within our pre-defined delivery areas, accessible by road. Ensuring we can deliver to the provided address is your responsibility. We will not be liable for any delivery delays due to your actions or omissions.
Delivery Dates
Delivery dates are estimates only. While we aim to meet these dates, actual delivery times may vary. We strive to deliver your order within 21 days, depending on stock availability and your location, and will deliver within 30 days unless otherwise agreed.
Delivery Schedule
Delivery schedule is based on the third party delivery partners and their operation hours, typically the delivery hours are from Monday to Saturday, between 9am and 6pm, to the point of entry at the delivery address. The time of delivery may vary depending on the courier company’s schedule.
Ownership and Risk
Once goods are delivered to you or your representative, ownership transfers to you, and you assume all risk for the goods.
Damaged, Missing, or Incorrect Goods
Inspect your goods upon receipt, checking packaging and the number of packages. If there is obvious damage or items are missing or incorrect, note this on the delivery document. We will reorder missing items and replace damaged or incorrect items at no additional cost. Report any issues within a reasonable time after receiving your goods.
Faulty or Damaged Goods
If goods received are faulty or damaged, notify us within 7 days of delivery by emailing info[at]bettarplay.com. Retain damaged items for inspection. If you dispose of damaged items before we can inspect them, it may affect your replacement claim.
Liability
We are not responsible for delivery delays due to unforeseen circumstances beyond our control. We are not liable for any loss of profit, revenue, data, anticipated savings, business interruption, or damage to reputation.
Home Delivery Services
For Home Delivery Services, we are not responsible for repairing pre-existing faults or damage to your property. These services are for domestic and private use only, not for commercial or resale purposes.
For Home Delivery Services, we are not responsible for repairing pre-existing faults or damage to your property. These services are for domestic and private use only, not for commercial or resale purposes.
